Module Three: Customer Care includes an entire library of videos that demonstrate the various communication skills and techniques for interacting with our customers to create memorable experiences at Uncle Ray’s Dairyland.
Interpersonal communication is a key element in our business and at the heart of our Knock Your Socks Off customer care program. These videos provide the visuals, i.e., the non-verbals – the looks, gestures, facial expression and energy; as well as the scripts, i.e., the verbals – the words, intonation and volume, that we recommend for creating a memorable experience at Uncle Ray’s. Here is the collection that we have assembled to date:
Words and Scripts
Winning Words
Winning Phrases
Winning Lingo
Situational Communication
Drive Up Window
Perfect Delivery – Inside
Perfect Delivery – Outside
Talking with My Friend
Winning Words
Winning Words presents a series of short scenarios and accompanying scripts that have proven to have a positive impact. Take a look and listen. We encourage you to add them to your repertoire.
Winning Phrases
Winning Lingo
Drive Up Window
Perfect Delivery – Inside
Perfect Delivery – Outside
What’s Wrong Here – Talking with My Friend
The following is a case study video relating to personal conversations on the job. It is a segment of a training video that was developed years ago and stars Dave Durant and Uncle Ray Durant. Please take a look and identify what’s wrong with the scenario, if anything.